Our Quality and Safety
Very Special Kids aims to ensure that all families of children with life-limiting conditions are able to access quality services that meet their needs.
We are focused on providing the highest quality of care to the children and families we support. We do this by:
- Employing staff who are qualified and well trained to undertake all aspects of the care they deliver
- Measuring and evaluating the care we provide so that we know it is safe and effective
- Involving families in the planning of their care, and in the development and evaluation of services
- Looking for opportunities to improve the way we do things
- Listening and responding to feedback about our services
- Providing a physical environment that is appropriately equipped, comfortable and safe for our families and staff
- Having clearly articulated systems, processes and procedures to ensure we care for our families in a consistent and appropriate way
- Ensuring that we achieve external accreditation against the National Safety and Quality Health Service Standards. In October 2015, we were successfully accredited by the Australian Council on Healthcare Standards for another 3 years.
To find out more, please download our 2017-18 Quality and Safety Statement which was developed in collaboration with our Family Advisory Committee.
You can also contact our General Manager, Service Delivery & Improvement if you have any questions or require further information.
Phone: 9804 6222
Very Special Kids is a Child Safe Organisation
- We are committed to ensuring the safety of all children in our care
- We have zero tolerance for child abuse and discrimination
- We pro-actively take measures to protect all children from abuse, particularly those at higher risk including children with a disability, Aboriginal children and children from culturally and/or linguistically diverse backgrounds
- We will take all allegations and concerns seriously and will respond to them in accordance with our Child Safe Policy and Mandatory Reporting Policy
- We promote cultural safety and will actively listen to and empower all children in our care
To read our full Child Safety Policy click here.
To read our Code of Conduct Policy click here.